Thank you for visiting and shopping at The Potion Tree. Following are the terms and conditions that constitute our Shipping Policy. When you place an order on ThePotionTree.com, you agree with this policy.

All shipments are operated by :

 

 

Where is my parcel ?

If your shipping method included a tracking number, please check it here, to know where your parcel is :

Track my parcel

 

Shipment processing time

All orders are processed in New-Zealand, Wellington, within 2-3 business days + 1-2 days transit. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment method

Estimated delivery time

Courier – inside NZ

2-6 business days

Eco Australia

6 – 10 days business days

Tracked Australia

5 – 7 business days

USA

6 – 10 business days

Europe

9 – 15 business days

Asia

6 – 10 business days

Rest of the world

6 – 15 business days depending your location

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

 

Shipment to NZ rural addresses and NZ invalid addresses

If you wish delivery in rural areas, and you do not benefit from Free Shipping, you must choose the delivery “Courier Rural”. If you do not choose the correct method of delivery, The Potion Tree reserves the right to cancel your order, and an e-mail will be sent to inform you of the cancellation and refund.

Some NZ addresses are not available for delivery, if you have any doubt, please check.

To check if your address is rural or deliverable :

https://www.nzpost.co.nz/tools/address-postcode-finder

 

Shipment to invalid addresses

The Potion Tree does its best to make you enter a clear and detailed address. Our delivery service informs us when an address is invalid, and in this case we do research to correct it, or, we contact you to arrange that with you. However, we can not be held responsible if your package is lost due to an invalid address.

 

Customs, Duties and Taxes

The Potion Tree is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

The Potion Tree is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim, and make some photos at the moment you discover the damage.

 

International Shipping Policy

We ship internationally. The delays observed are those indicated above, however, depending on the efficiency and development of postal services in your country, they can be longer. The Potion Tree is not responsible for any additional charges that the customs of your country may charge on the incoming parcel.

 

Returns Policy

Our Return Policy provides detailed information about options and procedures for returning your order.